Shopify Customer Support | Email & Live Chat | Zendesk | Gorgias

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (6 days ago)

Member Since

January 31st, 2025

Profile Description

Need someone who can take ownership of your customer inbox, resolve issues quickly, and keep your operations organized?

I help businesses deliver fast, professional support while handling the day-to-day customer concerns that take time away from growth. With over 11 years of experience in customer service, banking operations, and financial processing, I bring strong communication skills, accuracy, and accountability to every interaction.

I specialize in non-voice customer support, billing assistance, and account management — ensuring customers get clear answers, problems are resolved efficiently, and nothing falls through the cracks.

How I Help Your Business
- Respond promptly with a professional, empathetic tone
- Manage high-volume email and chat support queues
- Handle billing inquiries, refunds, cancellations, and order concerns
- Investigate payment issues and update accounts accurately
- Keep clear documentation to maintain organized operations
- Reduce backlogs and improve response-time consistency
- Support both customer experience and back-office processes

Relevant Experience
- 8+ years in customer-facing and financial-service roles
- 2+ years dedicated to email and live chat support using Zendesk
- Experienced in handling sensitive account and payment-related concerns
- Strong background in accuracy, documentation, and compliance-driven work
- Managed customer concerns from first contact through resolution — no hand-offs

Tools & Platforms
Zendesk | Gorgias | Shopify | Slack | Google Workspace | Microsoft 365 | Zoom | Calendly
Canva | ShipBob | Strapi | Grammarly | DeepL | ChatGPT | Nova

Comfortable learning new CRMs, SaaS tools, and workflows quickly.

Key Strengths
- Clear and professional communicator
- Detail-oriented and highly organized
- Calm and solution-focused under pressure
- Trusted to handle billing and sensitive data accurately
- Able to work independently and manage priorities
- Reliable, consistent, and easy to work with

Work Availability
- Full-Time (8 hours/day)
- Open to long-term roles
- Available during agreed schedules
- Ready to start immediately

What You Can Expect Working With Me
You won’t need to follow up or micromanage — I take ownership, keep records clean, and ensure customers are supported properly so your business runs smoothly behind the scenes.

Let’s connect and discuss how I can support your team.