Christine

Customer Service Specialist | Subject Matter Expert | Data Entry | Email Suppor

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Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,280.00/month)

Bachelor's degree

Last Active

June 29th, 2026 (10 days ago)

Member Since

January 29th, 2025

Profile Description

- Volume Management: Efficiently handled an average of 50+ inbound calls and 30-40 complex email inquiries per day while maintaining high customer satisfaction ratings.

- Technical Accuracy: Achieved a 99% accuracy rate in data entry and record management, ensuring all customer accounts and reports were documented with precision.

-Speed & Efficiency: Maintained an average email response time of under 2 minutes, ensuring swift resolution for guest bookings, flights, and taxi services.

-Leadership & Quality: As an SME, I mentored newly hired agents, reducing grammatical errors in outgoing communications and ensuring the team consistently hit their target metrics and show 50% improvement rate in a weekly basis

-Sales & Retention: Successfully identified customer needs to generate high-quality sales leads and build long-term brand loyalty.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Phone Support

Experience: 5 - 10 years

I have over six years of experience in phone and email customer support, where I handled a wide range of inquiries in fast paced, high volume environments. I was promoted to Subject Matter Expert (SME), a role that involved mentoring new agents, assisting with escalated calls, and ensuring quality standards were met. I'm confident in managing difficult conversations, resolving issues efficiently, and maintaining a professional tone throughout every interaction.