Experienced E-Commerce VA | Sales & Customer Support

Handled 100+ customer inquiries daily through email and chat. Skilled in using Zendesk and Helpscout to resolve issues quickly and professionally while maintaining a friendly tone.

Experienced in managing inboxes, responding to client and customer queries, and organizing communication threads for smooth operations.

Accurate and efficient in data entry, database updating, and managing records using Google Sheets and Excel

Basic knowledge of keyword optimization and content uploading on websites or Shopify blogs to improve product visibility.

Over 7 years supporting ecommerce stores — uploading products, editing listings, processing orders, updating tracking info, and managing basic store settings.

Strong spreadsheet skills for reporting, order tracking, and data analysis. Proficient in using formulas, sorting, and automation tools.

Provides organized administrative support — scheduling, research, documentation, and task coordination with minimal supervision.

Manages and updates inventory sheets accurately. Ensures product listings are correct and quality-checked before publishing to avoid errors or overselling.

Able to troubleshoot common eCommerce and system-related issues, assisting customers in resolving account or order concerns.

Provides customer service for online stores — handling orders, refunds, returns, and inquiries through Shopify and email platforms while ensuring customer satisfaction.

Monitors and responds to comments and messages on Facebook, Instagram, and other platforms. Maintains brand voice and positive community engagement.

Skilled in organizing inboxes, labeling messages, setting up templates, and ensuring all communications are properly tracked and responded to.