Responsible for handling inbound and outbound calls remotely, providing professional customer support, and accurately documenting caller concerns. Manages service requests, schedules and dispatches technicians based on availability and urgency, and coordinates follow-ups to ensure timely resolution. Maintains clear communication between customers, field technicians, and management while ensuring accurate record-keeping and adherence to company procedures.
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: Less than 6 months
Manages service requests, schedules and dispatches technicians based on availability and urgency, and coordinates follow-ups to ensure timely resolution. Maintains clear communication between customers, field technicians, and management while ensuring accurate record-keeping and adherence to company procedures.
Experience: Less than 6 months
Experience: Less than 6 months
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