E-Commerce Fulfillment, Logistics, and Customer Success Lead

Overview

Looking for full-time work (8 hours/day)

at $14.48/hour ($2,784.00/month)

Bachelors degree

Last Active

June 29th, 2026 (today)

Member Since

January 24th, 2017

Profile Description

I am a dedicated customer service and operations professional with over 15 years of experience across voice, email, and e-commerce support. My expertise spans BPO leadership, quality assurance, and remote e-commerce operations, making me highly adaptable, tech-savvy, and results-driven in fast-paced environments.

Since transitioning to remote work in 2017, I have specialized in e-commerce operations, logistics coordination, and 3PL warehouse management support. I have hands-on experience working with third-party logistics providers, overseeing inventory management, fulfillment workflows, shipment tracking, and order accuracy across multiple e-commerce platforms such as Shopify and City Hive. My responsibilities also include coordinating with warehouses to ensure timely dispatch, resolving fulfillment issues, and maintaining operational efficiency across the supply chain.

In addition, I have strong experience in supplier sourcing and procurement coordination with manufacturers in China, including managing production timelines, communicating order specifications, and ensuring smooth execution of export and import processes. I am familiar with cross-border logistics workflows, including international shipping coordination, documentation alignment, and delivery tracking from supplier to warehouse and end customer.

I began my career in 2008 at Teletech as a Customer Care Representative and later Sales Coach, where I developed strong communication, leadership, and coaching skills. In 2014, I joined APD Manila as a Telstra Verification Specialist supporting Australian door-to-door sales teams. I was later promoted to Compliance Officer/QA Analyst, where I audited calls, identified process gaps, and ensured compliance with strict quality standards while working with major Australian brands such as Telstra and Simply Energy.

In my e-commerce roles, I have managed end-to-end operations including order processing, refunds, customer communication, logistics coordination, and inventory updates. I have also provided QA support by reviewing CSR calls and email interactions to maintain service quality standards. Currently, I lead a team of customer service representatives, conducting performance reviews, facilitating weekly syncs, and ensuring alignment with operational goals and campaign requirements.

I am highly proficient in tools such as Shopify, Zendesk, Slack, Google Sheets, Airtable, Zoho, and Re:amaze, which I use to streamline workflows, manage logistics data, and improve operational visibility. I value integrity, proactive problem-solving, and collaboration, and I consistently aim to deliver efficient, reliable, and scalable operational support across all areas of the business.