Real Estate ISA and Cold Caller | Customer Service Represent

I have experience working as a Real Estate Inside Sales Agent (ISA), where I was responsible for generating and nurturing leads, qualifying buyers and sellers, and setting appointments for real estate agents. My role involved making high-volume outbound calls, handling inbound inquiries, and following up with leads through phone, text, and email to maintain engagement throughout the sales process. I have worked with online leads from platforms such as Zillow and other marketing sources, identifying clients' needs, overcoming objections, and building rapport to help move them toward buying or selling a property. I am experienced in discussing home values, cash offers, listing opportunities, and scheduling consultations for agents. I am proficient in using CRM systems, including Follow Up Boss and Ylopo, to manage lead pipelines, document interactions, set follow-up tasks, and ensure no opportunity is missed. I understand the importance of consistent follow-up, accurate data management, and timely communication in converting leads into appointments.

Proven ability to build and solidify customer relationships, develop client loyalty, and increase customer retention rate.

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