Dennis

IT Helpdesk Professional | Remote Tech Support Specialist

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

Bachelors degree

Last Active

July 7th, 2026 (7 days ago)

Member Since

January 15th, 2025

Profile Description

PROFESSIONAL SUMMARY: Enterprise Level Technical Support Specialist (3+ Years Experience)
I am a highly analytical and detail oriented IT professional with over 3 years of experience providing technical support for cloud platforms and enterprise environments at Accenture. My expertise lies in resolving complex software, network, and system administration issues while maintaining a 98% first-call resolution rate.

I specialize in "translating" complex technical problems into simple, actionable solutions for both tech-savvy and non technical users. Whether it's managing server administration via Active Directory or troubleshooting remote connectivity issues, I ensure that downtime is minimized and customer satisfaction is prioritized.

Core Competencies:

Technical Troubleshooting: L1/L2 support for Windows, Cloud Platforms, and Network Infrastructure.

System Administration: Active Directory, User Management, DNS, and DHCP.

Device & App Support: Proficient in Android/iOS diagnostics, Samsung Knox, and Zoom/Google Workspace.

Workflow Mastery: Expert in Ticketing Systems (ServiceNow) and Issue Tracking (Jira/GitLab).

Documentation: Proven ability to reduce recurring issues by 25% through Knowledge Base and FAQ development.

I am highly organized, and fully equipped with a high speed fiber internet connection. I am ready to work in any time zone (US/AU/EU) and am committed to delivering excellence in a remote first environment.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Setting up email accounts and managing configurations for platforms like Gmail, Outlook, and others.

Customer Support » Technical Support

Experience: 2 - 5 years

Technical Support: Providing assistance to users for hardware and software issues, ensuring they can use their systems efficiently.

Software » Application Performance Management » VPN

Experience: 2 - 5 years

Configuring and managing Virtual Private Networks (VPNs) to ensure secure remote connections for users.

Other Skills

Office and Administration » Microsoft Excel

Experience: 2 - 5 years

Managing and analyzing data using spreadsheets, including creating formulas, charts, and data organization. I assist with tasks like budgeting, data entry, and analysis.

Office and Administration » Microsoft Word

Experience: 2 - 5 years

Creating, editing, and formatting documents for various needs, from reports to letters. I help users with document layout, styles, and formatting.

Systems Administration

Experience: 2 - 5 years

Involves managing and maintaining computer systems, including installing and configuring software, monitoring performance, and ensuring security. As an IT helpdesk technician, I handle system issues, user account management, and ensure everything runs smoothly for users.

Systems Administration » Windows Administrator

Experience: 2 - 5 years

Involves managing and supporting Windows-based systems, including installing, configuring, and maintaining the Windows operating system. In this role, I handle user accounts, manage system performance, ensure security updates, and troubleshoot Windows-related issues to keep everything running smoothly.

Office and Administration » Microsoft Outlook

Experience: 2 - 5 years

Managing emails, calendars, and contacts. I help users set up accounts, organize emails, and schedule appointments, ensuring smooth communication.

Basic Information

Age: 30

Gender: Male

Website: Sign Up with Pro Account to View

Address: Bacnotan, La Union

Tests Taken: DISC
Dominance: 0
Influence: 0
Steadiness: 0
Compliance: 0