Anthony
Operations Manager / Customer Service Experience
With Timeproof
Overview
Looking for full-time work (9 hours/day)
at $4.98/hour ($1,080.00/month)
Bachelors degree
Last Active
July 1st, 2026 (7 days ago)
Member Since
January 15th, 2025
Profile Description
With over 15 years of customer service handling high-volume telecom accounts such as SiriusXM, T-Mobile, and Boost Mobile, I’ve developed a sharp eye for detail, precision in task execution, and a relentless commitment to customer satisfaction. Aside from customer service, my background includes hands-on order handling for both B2B and B2C clients—focusing specifically on retail transactions, delivery tracking, and customer updates.
Top Skills
Professional Services » Management Services » Call Center Operations Management
Experience: 5 - 10 years
led my teams to achieve and exceed performance metrics, optimizing workflows to improve efficiency, and ensuring customer satisfaction I have also implemented quality assurance processes, developed workforce plans, and conducted training programs ensuring everyone is aligned with the process
Project Management » Workflow
Experience: Less than 6 months
Created an easy process for managing project tasks, ensuring team members can easily follow the steps from initiation to completion. Created Process Articles to ensure that everyone is aligned with the process
Coaching » Training and Development
Experience: 5 - 10 years
One on One coaching for continuous improvement Evaluated Training effectiveness by getting all feedback and improvement. Created Roadmap to Success to oversee their improvement and their next professional development
Other Skills
Office and Administration » Data analysis
Experience: 5 - 10 years
Data analyzation using from the team's performance identifying trends inconsistencies, and opportunities for improvement Prepared reports using tools like Microsoft excel/ power point to be presented to the client ensuring business partners are updated with the operations' performance
Office and Administration » Quality Assurance
Experience: 5 - 10 years
Conducted regular audits and performance assessment to see areas for improvement Collaborated with the QA group with their findings and created plans to address
Basic Information
- Age
- 42
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 122
- DISC
- Dominance: 54%
- Influence: 16%
- Steadiness: 16%
- Compliance: 14%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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