Virtual Assistant | Customer Support & Administrative Specialist

I have strong experience using Zendesk for email support, efficiently managing customer inquiries and delivering prompt, accurate solutions. With its intuitive features, I tracked and prioritized tickets, ensuring timely responses and maintaining a high level of customer satisfaction. My expertise with Zendesk enabled me to streamline communication, resolve issues efficiently, and enhance the overall customer experience.

I served as an email support representative, expertly managing over 100 Shopify stores and delivering prompt, effective solutions to ensure smooth operations. With a keen eye for detail and a commitment to exceptional service, I built strong client relationships, contributing to the success and growth of each account.

Provided email-based customer support to patients, healthcare providers, and insurance partners by handling inquiries related to insurance verification, billing concerns, claims processing, appointment scheduling, and account access issues. I focus on delivering clear, fast, and accurate solutions while ensuring customers fully understand the steps and outcomes. My role also involves troubleshooting complex healthcare-related issues, investigating claims and payment concerns, and escalating cases when necessary for proper resolution. I consistently manage a high volume of email tickets while maintaining professionalism, empathy, and strict HIPAA compliance to protect sensitive patient information.

I used Microsoft Dynamics 365 for over 2 years as a Microsoft Xbox support representative, efficiently managing customer interactions, tracking issues, and delivering prompt, accurate solutions. This experience allowed me to streamline processes, enhance customer satisfaction, and ensure smooth communication across multiple modalities, while my strong problem-solving skills contributed to exceptional support and lasting client relationships.

With hands-on experience using Genesys Cloud for voice support, I efficiently managed customer calls, resolved inquiries in real-time, and ensured a smooth, personalized experience. My expertise in the platform allowed me to deliver quick solutions while maintaining high customer satisfaction.