Heber
Client Services Representative with an experience in email and chat support and
With Timeproof
Overview
Looking for full-time work (9 hours/day)
at $3.77/hour ($818.17/month)
High school diploma
Last Active
June 29th, 2026 (9 days ago)
Member Since
January 3rd, 2025
Profile Description
Dedicated Customer Support Specialist with over 6 years of experience in fast-paced environments. Adept
in resolving customer inquiries efficiently while enhancing satisfaction and loyalty. Strong communicator with
excellent problem-solving skills, adept in building rapport with diverse clientele. Passionate about creating positive
customer experiences and committed to continuous improvement. Ready to leverage my expertise to support and
elevate every customer journey
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Answered user inquiries about accounts, billing, and technical issues on a timely manner via email, ensuring accuracy of recommendation provided which lead to achieving a 98% QA score.
Customer Support » Chat Support
Experience: Less than 6 months
Provided timely assistance to client for their billing, account and technical issue via chat with fast resolution and satisfaction.
Customer Support » Customer Service » Fraud detection
Experience: Less than 6 months
Handled the KYC verification of 70 site users per day, ensuring efficient and accurate processing with an average QA score of 99.5%. • Identified and closed accounts with fake documents, preventing potential financial losses for the company. • Conducted thorough investigations to detect and mitigate fraudulent accounts, reducing the risk of fraud on the website.
Other Skills
Accounting » Payroll
Experience: 6 months - 1 year
• Provided timely and accurate assistance and follow-ups to clients, and utilized my analytical skills in resolving payroll and tax concerns over the phone, achieving a customer satisfaction rate of 97%.
Customer Support » Customer Service
Experience: Less than 6 months
Have been in this industry for more that 6 years.
Design » Graphic Design
Experience: Less than 6 months
A beginner but wants to excel in this field.
Basic Information
- Age
- 30
- Gender
- Male
- Website
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- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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