Logistics Claims Analyst | Email Support | Architect

Provided clear, professional and prompt response (email and chat) to customers with questions and concerns. Commended for using free-hand written responses that properly addressed the customers concerns by going the extra mile for them. Also assisted customers in making changes to their account and orders through foxtrot.

Delivered clear and professional solutions that benefit both the customer and the company. Provided efficient support that shows empathy and clarity resulting to a customer satisfaction rating of more than 90%.

Managed daily email communications with carriers, shippers, and receivers to coordinate pickup and delivery schedules. Provided real-time updates on driver locations, loading/unloading status, and other time-sensitive logistics details. Ensured smooth and timely flow of information between all parties to minimize delays and improve delivery efficiency. Demonstrated strong organizational and communication skills in a fast-paced logistics environment.

Managed construction projects by organizing tasks, deadlines, and checklists using Trello to ensure clear visibility and accountability. Regularly coordinated with suppliers and clients regarding material availability, delivery timelines, and project updates. Actively monitored site progress, identified potential issues at early stages, and implemented immediate solutions to avoid delays and maintain project flow.

Utilized Trello to manage a construction project. Efficiently coordinated with supervisors and workers about tasks and other information for clear communications. Projected budgeting, checklist, and deadlines to monitor the overall status of the project when it comes to progress and finances.

With over 5 years of experience in data entry and organization, developed a personalized and efficient system for handling high volumes of information—from entry and categorization to interpretation and reporting. As a Logistics Operations Virtual Assistant, regularly worked with load boards and complex data sets to monitor shipments, ensuring accuracy and up-to-date tracking. Maintained a high level of attention to detail, helping streamline operations and prevent costly errors.

Applied strong critical thinking skills to resolve issues quickly and effectively in both customer service and logistics roles. As a Customer Service Representative, consistently came up with on-the-spot ideas and creative approaches to resolve concerns and maintain customer satisfaction. In logistics operations, demonstrated the ability to quickly assess situations and implement solutions to prevent shipment delays, ensuring smooth coordination and timely deliveries.

Assisted in preparing cost estimates for construction projects by gathering data on materials, labor, and other expenses. Collaborated with suppliers to obtain accurate pricing and ensured all cost-related details were aligned with project requirements. Helped monitor budgets and flag discrepancies, contributing to more efficient resource allocation and project planning.

Possess a working knowledge of GoHighLevel and can create basic landing pages, simple funnels, and managing campaign elements within the platform. Understands how the the tools should be used for marketing purposes to generate high conversion and retention rates. Also familiar with other CRM platforms like Zendesk and System io.

Used Notion as a central hub to manage project timelines, coordinate with clients, and track updates related to promotions and business goals. Maintained organized workspaces to streamline communication and ensure all stakeholders stayed aligned. Regularly collaborated with clients to clarify objectives, provide progress updates, and support ongoing planning efforts.