Jemie
Customer Service, Business Communication, Chat Support, Rese
Overview
Looking for full-time work (8 hours/day)
at $4.97/hour ($960.00/month)
Bachelor's degree
Last Active
July 4th, 2026 (5 days ago)
Member Since
December 30th, 2024
Profile Description
With nearly 10 years of experience in managing call center operations and customer service teams, I specialize in team leadership, training and development, recruitment, and enhancing customer satisfaction. My expertise includes streamlining workflows, optimizing team performance, and providing exceptional support through phone,
Top Skills
Professional Services » Management Services » Call Center Operations Management
Experience: 10+ years
Professional Services » Management Services » Customer Support Management
Experience: 10+ years
With over 10 years of experience as a Customer Service and Operations Manager in the call center industry, I have successfully led and developed high-performing teams to meet and exceed operational goals. My responsibilities have included team management, recruitment, and designing learning and development programs to enhance employee skills and performance. I have provided ongoing coaching to improve team effectiveness and foster a customer-centric culture. Skilled in business communication, I have managed both inbound and outbound customer interactions via calls and emails, ensuring clarity and resolution of inquiries. Additionally, I have presented call center performance metrics and data analysis to senior management, using insights to drive continuous improvement and optimize operational efficiency.
Coaching » Training and Development
Experience: 10+ years
Other Skills
Accounting » Investment Accounting » Strategic Planning
Experience: 5 - 10 years
Basic Information
- Age
- 37
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- DISC
- Dominance: 40%
- Influence: 17%
- Steadiness: 21%
- Compliance: 22%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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