Digital Marketing Professional/Customer Service/VA

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

High school diploma

Last Active

May 4th, 2024 (yesterday)

Member Since

January 17th, 2017

Profile Description

To whom it may concern,
I have been in the customer service industry for more than 4 years and have provided quality service through phone, chat, and email. I have experience working in the comforts of my own home, doing email management, lead generation, blog writing, product reviews, other administrative tasks, and other customer service work. 
I have worked in an IT/BPO firm as an executive assistant to the managing director while also handling digital marketing, specializing in SEO. I have also acted as an account representative for our clients and handled project management for the team. 
I have experience in product listing management, social media management, and influencer marketing for an Amazon store based in Florida.
Recently, I worked with a digital marketing agency that specializes in marketing strategies for clients in the cryptocurrency space.
List of duties I have fulfilled:
Provide information about the product and serviceListen and respond to customers’ technical concernsDetermine charges, and oversee billing or paymentsReview or make changes to customer accountsHandle returns or complaintsWrite product reviewsWrite and publish blogs and articlesLead GenerationHandle social media accountsContent creationRun Social Media AdsGenerate Analytics reportsResearch workLink BuildingCitation BuildingCommunicate with C-levelsPresent ProposalsTranscribe Audio/Video files, legal files
Tools used:Project management tools: Asana, Trello, ClickUp, JiraProductivity suites: Google Suite, Microsoft SuiteCommunication tools: Slack, TeamsSEO tools: Ahrefs, Semrush, Raventools, Brightlocal, MozCRM tools: Zoho, SalesforceDesign tools: Adobe Photoshop, CanvaCustomer support tools: Freshdesk, Zendesk Newsletter tools: Klaviyo, MailerLite, MailchimpMarketing automation tools: AdRoll, Helium10, BuzzStreamAI tools: ChatGPT, Bard, Grammarly, Otter, Midjourney, Adobe Express
My experience aligns well with the qualifications you are seeking and I am certain that I would make a valuable addition to your organization. I take ownership of tasks quickly and my organized nature and personable attitude make me a great candidate for this position. You may refer to my CV for a summary of my qualifications.
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I am well equipped with the skills to meet and exceed my clients' expectations. And with great people skills, I am an excellent colleague who achieves ongoing success within a team. It would be a pleasure to work with you and I look forward to hearing from you soon. Thank you for your time and consideration.