Admin Support Specialist

I have been managing email marketing campaigns for almost 2 years using Klaviyo, Automator AI, and Shopify Email. I craft engaging content, segment email lists, and analyze campaign performance to drive customer engagement and sales.

Provided exceptional customer service in dynamic environments, managing inquiries across phone, email, and chat. Delivered accurate updates, resolved issues efficiently, and ensured customer satisfaction. Assisted in sales by promoting products, upselling services, and guiding customers through purchasing decisions. Handled escalations professionally, using effective communication to de-escalate conflicts and maintain positive relationships.

Assisted with administrative tasks, customer support, and e-commerce management for 3 years. Familiar with tools like Shopify, Canva, Basecamp to streamline workflows and support business operations.

I wrote and published blog articles for my client's website, focusing on creating engaging and informative content that aligned with their brand voice and audience interests. Additionally, I researched relevant topics, optimized articles for SEO, and ensured that each post contributed to increased traffic and brand visibility.

I handled social media management by creating content and scheduling posts, responding to customer inquiries, and monitoring brand presence on platforms like Facebook, Instagram, and TikTok to maintain positive customer relations.

I design graphics for websites and social media platforms, creating visually appealing content to showcase products and enhance brand identity. This includes designing promotional banners, social media posts, product images, and infographics to drive engagement and attract customers. I ensure that all designs align with the brand's aesthetic and effectively communicate the product's value.

I managed a Shopify store, I do product listings, creating orders, and optimizing product descriptions to enhance visibility and sales. Additionally, I handled inventory management, ensured accurate product information, and implemented strategies to improve the overall customer shopping experience.

I have undergo training in real estate marketing, gaining knowledge in effective strategies for promoting properties, targeting potential buyers, and utilizing digital marketing tools to drive engagement and sales.

I have knowledge in conducting keyword research, identifying high-performing keywords to optimize content and improve search engine rankings.

Created and optimized product listings for e-commerce platforms. Ensured accurate descriptions, pricing, and SEO-friendly content to enhance visibility and improve customer engagement