Virtual Assistant with 6+ years experiences in BPO industry, currently Dispatcher Client Services & Operations Associate proven expertise in coordinating technician schedules, managing service requests, and ensuring timely installations and repairs. Customer Support highly experience in handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience.
Experience: 1 - 2 years
1-2 Years as a Customer Support, provides excellent service, building positive customer relationships and satisfaction
Experience: Less than 6 months
*Technical Support Specialist with proven experience in troubleshooting smart bed technology, including Wi-Fi connectivity, SleepIQ® systems, and overall product performance. Skilled in delivering support via phone, chat, and email while maintaining a High customer satisfaction (CSAT) rating. *Recognized for resolving issues efficiently with an average response time of under 2 minutes and a high first-contact resolution rate. Experienced in guiding customers through clear, step-by-step solutions, handling escalations, and maintaining accurate documentation across support systems. *Driven to delivering fast, reliable, and customer-focused technical support that enhances overall user experience.
Experience: 1 - 2 years
1+years as a Virtual Assitant Dispatcher, managing schedules, confirming appointments, responds to incoming leads such as email, multiple online advertisement and other online platforms
Experience: 2 - 5 years
4years+ as a Lead Generation / Sales Representative, cold-calling,setting appointment, highly managing stress
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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