Admin Support, Data Entry, Customer Service, Claims Manager

Claims Administrator supporting insurance assessment operations by managing claim documentation, data entry, case coordination, status monitoring, and communication with insurers, assessors, repairers, and clients to ensure efficient claims processing and timely resolution.

Work in insurance based firms and responsible for the logging, maintenance, processing claims. Dealing with customers at the front end and manage the progress and updates on any claims filled. It involves dealing with customers, investigations, litigation support, and settlements.

Designed and developed learning materials for diverse learning programs. Created comprehensive onboarding programs to effectively integrate new members. Conducted specialized training for different projects for Tower Insurance. Provided individualized coaching to consultants, emphasizing problemsolving and critical thinking effectively based on process guidelines.

Promoting products and services, making recommendations, and encouraging customers to purchase. Provide assistance to an agent during a challenging time by transferring skills and knowledge. Facilitate new behaviors, and communication strategies for clients/customer to build confidence that they can successfully respond to common problems that arise during care transitions.