Joshua
IT Helpdesk Professional | Remote Tech Support Specialist
Verified
With Timeproof
Overview
Looking for full-time work (6 hours/day)
at $6.64/hour ($960.00/month)
Bachelors degree
Last Active
July 3rd, 2026 (10 days ago)
Member Since
December 2nd, 2024
Profile Description
PROFESSIONAL SUMMARY: Enterprise-Level Technical Support Specialist (3+ Years Experience)
I am a highly analytical and detail-oriented IT professional with over 3 years of experience providing technical support for cloud platforms and enterprise environments at Accenture. My expertise lies in resolving complex software, network, and system administration issues while maintaining a 98% first-call resolution rate.
I specialize in "translating" complex technical problems into simple, actionable solutions for both tech-savvy and non-technical users. Whether it's managing server administration via Active Directory or troubleshooting remote connectivity issues, I ensure that downtime is minimized and customer satisfaction is prioritized.
Core Competencies:
Technical Troubleshooting: L1/L2 support for Windows, Cloud Platforms, and Network Infrastructure.
System Administration: Active Directory, User Management, DNS, and DHCP.
Device & App Support: Proficient in Android/iOS diagnostics, Samsung Knox, and Zoom/Google Workspace.
Workflow Mastery: Expert in Ticketing Systems (ServiceNow) and Issue Tracking (Jira/GitLab).
Documentation: Proven ability to reduce recurring issues by 25% through Knowledge Base and FAQ development.
I am a Bachelor’s degree holder in IT, highly organized, and fully equipped with a high-speed fiber internet connection. I am ready to work in any time zone (US/AU/EU) and am committed to delivering excellence in a remote-first environment.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Setting up email accounts and managing configurations for platforms like Gmail, Outlook, and others.
Customer Support » Technical Support
Experience: 2 - 5 years
Technical Support: Providing assistance to users for hardware and software issues, ensuring they can use their systems efficiently.
Software » Application Performance Management » VPN
Experience: 2 - 5 years
Configuring and managing Virtual Private Networks (VPNs) to ensure secure remote connections for users.
Other Skills
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Managing and analyzing data using spreadsheets, including creating formulas, charts, and data organization. I assist with tasks like budgeting, data entry, and analysis.
Office and Administration » Microsoft Word
Experience: 2 - 5 years
Creating, editing, and formatting documents for various needs, from reports to letters. I help users with document layout, styles, and formatting.
Systems Administration
Experience: 2 - 5 years
involves managing and maintaining computer systems, including installing and configuring software, monitoring performance, and ensuring security. As an IT helpdesk technician, I handle system issues, user account management, and ensure everything runs smoothly for users.
Systems Administration » Windows Administrator
Experience: 2 - 5 years
Involves managing and supporting Windows-based systems, including installing, configuring, and maintaining the Windows operating system. In this role, I handle user accounts, manage system performance, ensure security updates, and troubleshoot Windows-related issues to keep everything running smoothly.
Office and Administration » Microsoft Power Point
Experience: Less than 6 months
Designing and presenting slideshows for meetings, lectures, or reports. I create visually appealing presentations with custom layouts and multimedia.
Office and Administration » Microsoft Outlook
Experience: Less than 6 months
Managing emails, calendars, and contacts. I help users set up accounts, organize emails, and schedule appointments, ensuring smooth communication.
Basic Information
- Age
- 26
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Antipolo, Rizal
- Tests Taken
- DISC
- Dominance: 47 %
- Influence: 18 %
- Steadiness: 13 %
- Compliance: 23 %
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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