Overview
Looking for full-time work (8 hours/day)
at $4.98/hour ($960.00/month)
Associates degree
Last Active
June 24th, 2026 (today)
Member Since
November 24th, 2024
Profile Description
Senior Risk Operations Specialist | Fraud & Abuse Analyst
Summary
I am a C2-certified English professional with 8 years of experience in the BPO and Risk industry. My expertise lies in high-volume fraud detection, with a specialized 6-year focus on identifying subscription abuse, pricing arbitrage, and reseller networks. I prioritize long-term accuracy and sustainable performance in high-stakes environments.
Technical Expertise
Specialized Tools: 6 years of experience using Ravelin for link analysis, device fingerprinting, and VPN/Proxy detection.
Abuse Mitigation: Experienced in detecting and neutralizing sophisticated reseller rings and multi-accounting tactics.
Risk Analysis: Chargeback & Dispute Management: Proficient in identifying First-Party Fraud (Friendly Fraud) versus Third-Party Fraud to protect company revenue and reduce unnecessary refunds.
Communication: C2 Mastery (Advanced/Mastery) in written and verbal English, ensuring clear and professional investigative reports.
Professional Background
Tenure: 8 years of stable, continuous growth in Chat/Email Support and specialized Fraud LOBs.
Consistency: A history of high performance, frequently ranking in the Top 5 within teams of 200+ agents during high-volume operations.
Reliability: Currently handling specialized Fraud investigations with a focus on high-quality decision-making.
Top Skills
Customer Support » Customer Service » Fraud detection
Experience: 5 - 10 years
Specialized in identifying and neutralizing fraudulent activity across high‑volume platforms. Experienced in using advanced tools such as Ravelin for link analysis, device fingerprinting, and secure allowlisting. Skilled at spotting behavioral anomalies, transactional inconsistencies, and synthetic identity patterns while minimizing false positives. Consistently ranked as a top performer in fraud operations, maintaining strict accuracy standards and safeguarding platform integrity.
Other Skills
Customer Support » Customer Service
Experience: 1 - 2 years
Delivered high‑satisfaction support across chat and email channels, consistently ranked among the top performers in customer resolution and satisfaction metrics. Skilled in handling escalations, building rapport with diverse customers, and maintaining service quality under high‑volume workloads. Recognized for clear communication, empathy, and problem‑solving that drives positive customer experiences.
Coaching » Credit Repair » Risk Analysis
Experience: 2 - 5 years
Senior operations specialist with 7+ years of experience in fraud detection, risk mitigation, and backend process optimization for global platforms.
Customer Support » Chat Support
Experience: 1 - 2 years
Excel in this field and I was ranked top 1 in regards with customer satisfaction and resolution.
Basic Information
- Age
- 39
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- PASIG, Ncr
- Tests Taken
- DISC
- Dominance: 49
- Influence: 6
- Steadiness: 27
- Compliance: 18
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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Judy Bass
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