Worked in the BPO industry for 3 years as a customer service agent. When the pandemic hit, I ventured into freelancing. It's been approximately 4 years since then. I have worked as lead gen, customer support, virtual assistant, and assumed other tasks depending on the needs of my clients.
Experience: 6 months - 1 year
Worked as Email Support for a company that offers home cleaning and repair services. Scheduled bookings, processed payments, and responded to various customer concerns through email.
Experience: 2 - 5 years
Worked as customer support for an online shopping company, home improvement services, and for a medical practice. Handled phone calls from customer attending to various concerns ensuring efficiency and satisfaction.
Experience: 1 - 2 years
Worked as Lead Gen for multiple seasonal accounts, reaching out to households and businesses for possible bookings and sales.
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