Virtual Assistant | Social Media Manager

I have experience providing excellent customer support through phone, email, and chat. I’ve handled inquiries, resolved complaints, followed up with clients, and made sure every customer feels heard and valued. I’m patient, professional, and always focused on delivering a positive experience with every interaction.

I have experience in warm calling, reaching out to leads who have already shown interest in a product or service. I handle calls with confidence, build rapport quickly, and guide conversations in a friendly and professional manner. My goal is to nurture leads, answer their questions, and move them closer to a decision while maintaining a positive customer experience.

I have hands-on experience using Canva to create visually appealing graphics for social media posts, presentations, and marketing materials. I’m familiar with designing using templates, customizing layouts, and maintaining brand consistency. I use Canva to produce professional-looking content quickly and efficiently.

I have basic experience with Adobe Photoshop and know how to use all the essential tools. I can handle tasks like cropping, resizing, background removal, text overlays, and simple photo edits. I’m comfortable working with layers, selection tools, and adjustments. I can also convert hand-drawn sketches into clean digital designs, making them ready for use in graphics, presentations, or online content.

I have experience managing professional email accounts, including organizing inboxes, responding to client inquiries, filtering spam, and prioritizing important messages. I can draft and send emails, set up folders and labels, and ensure timely follow-ups.

I have experience using Meta Business Suite to manage Facebook and Instagram accounts. I can create, schedule, and publish posts, respond to messages and comments, and monitor page insights and performance. I’m comfortable using the platform to help increase engagement and keep social media channels organized and active.

I have experience in skip tracing, locating contact information such as phone numbers, emails, and addresses for leads or property owners. I use online tools and databases to research and verify accurate information. My focus is on delivering reliable results quickly and efficiently to support lead generation and outreach efforts.

I have completed training in Shopify and am familiar with its main features, including product listing, inventory management, order processing, and basic store setup. I understand how to navigate the dashboard, customize themes, and manage apps to help run an online store efficiently. I’m eager to apply and expand my skills in a real Shopify environment.