Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $3.97/hour ($768.00/month)

Bachelor's degree

Last Active

July 11th, 2026 (17 days ago)

Member Since

October 25th, 2024

Profile Description

Hello! I’m Jeric Andrew Gutierrez, a Customer Service Representative with over 10 years of experience providing support via chat, email, and inbound calls. I’ve worked in fast-paced environments handling customer advocacy, executive relations, and technical troubleshooting, while consistently delivering high customer satisfaction.

I also have hands-on experience in E-commerce customer support, assisting customers with order processing, shipment tracking, delivery concerns, refunds, and general order inquiries. This experience has helped me develop a strong understanding of managing order-related concerns and coordinating with logistics or internal teams to ensure timely and accurate resolutions.

I have experience using the following tools to manage customer interactions, resolve issues, and support business operations efficiently:

CRM & Support Tools: Zendesk, Salesforce, Helpshift, JIRA, AppFollow
Productivity & Data Tools: Microsoft Excel, Google Sheets, Google Slides
Operations & Workflow Tools: HIVE
Customer Advocacy & Escalation: BBB Dashboard

Core Skills:
-Customer inquiry handling and issue resolution
-E-commerce order support (order processing, delivery, and tracking inquiries)
-Technical troubleshooting and escalation management
-Clear and professional written and verbal communication (English)
-Multitasking, time management, and attention to detail
-Ability to work independently with minimal supervision

Why Work With Me?

I’m dependable, adaptable, and committed to helping businesses provide excellent customer experiences. I take ownership of my work and focus on resolving customer concerns efficiently while maintaining professionalism and empathy.

If you’re looking for a customer support professional who is experienced with industry tools and can contribute immediately, I’d love to collaborate.

Feel free to reach out — I’m ready to get started!