Virtual Assistant

Maintained and updated daily collections records and payment monitoring reports • Assisted in accounts receivable tracking, ensuring accurate and timely updates of client payments • Prepared, processed, and maintained financial and collection documents including Demand Letters and Option Letters for Davao, Manila, and Bacolod branches • Monitored and consolidated weekly collectors’ activity and collection reports • Coordinated and prepared documentation for Small Claims filing • Supported telecollection activities, following up client payments and updating account statuses • Handled email correspondence related to billing, collections, and customer concerns • Ensured accuracy, completeness, and proper filing of financial and collection records

I have experience as an Airbnb Virtual Assistant handling guest communication, cleaning and maintenance coordination, property monitoring, task management, and daily operations for short-term rental properties. I am familiar with platforms such as Airbnb, Booking.com, Cohost, SmartThings, AKUVOX, and Google Sheets. I can work independently, manage multiple tasks, and provide professional customer support to guests and property owners.

Fast and accurate typing skills Experienced in encoding financial data, customer records, and inventory using various systems (FALCON, NFIS, RTS).

Strong background in email support and correspondence Able to manage inboxes, respond professionally, and maintain clear communication with clients and teams.

Experienced in preparing reports, managing schedules, and coordinating with multiple departments Proficient in handling documentation, billing, and inventory systems Familiar with tools like Microsoft Office (Word, Excel, PowerPoint), Oracle, SAP, ABACUS, and SAGE.

Background in reviewing online content for quality and compliance Can handle social media monitoring, basic research, and online task execution.

Proven ability to juggle multiple responsibilities across different roles and industries Can work independently and meet deadlines with minimal supervision.

• Managed data entry for incoming and outgoing stocks using Propalms (SAGE), ensuring high accuracy and timely updates. • Processed monthly branch replenishments for MDCI and VDI in SAGE, maintaining accurate inventory records. • Handled Sales Orders (SO), Bad Orders (RRUM), and Returns upon Delivery (RUD) efficiently. • Generated and processed invoices for approved orders and managed requests for payment (RFP) and repair (RFR). • Conducted yearly and periodic inventories, including Good Stocks, Warehouse Bad Orders, and RUD, ensuring data consistency. • Accepted cash payments and prepared official receipts with accuracy. • Prepared, organized, and transmitted all relevant documents to internal and external departments. • Coordinated the mailing of invoices, RRUM, and RUD forms to appropriate departments. • Released approved checks for hotel accommodations, billings, and other payments

Over 10 years of experience handling customer inquiries, complaints, and technical support via phone, email, and chat Skilled in active listening, empathy, and problem-solving, essential traits for client-facing VA roles Familiar with tools like Microsoft Dynamics 365, Digital Business Platforms, SRT and Google Sheets.