Freelancer

Overview

Looking for full-time work (8 hours/day)

at $9.93/hour ($1,920.00/month)

Bachelors degree

Last Active

July 13th, 2026 (4 days ago)

Member Since

December 11th, 2016

Profile Description

SUMMARY
Executive Operations Manager with 14+ years of progressive leadership experience driving operational excellence, project execution, and business process improvement across publishing, SaaS, leadership consulting, and founder-led organizations. Recognized for designing operational systems, aligning cross-functional teams, and translating strategic priorities into measurable business outcomes.

KEY CAREER ACHIEVEMENTS
Progressed through six increasingly responsible positions over a 14-year career spanning publishing, SaaS, finance, technical operations, and executive leadership support.
Partnered with 5 CEOs across leadership consulting, SaaS, and founder-led organizations, leading operations, project execution, and strategic initiatives.
Supported globally recognized publishers including Wiley, Elsevier, and Springer through complex publishing workflows, collaborating directly with society authors and internal stakeholders.
Led Agile software implementation initiatives involving Scrum ceremonies, Sprint Planning, User Stories, and UAT.
Designed and implemented 10+ operational systems, 40+ SOPs, and workflow documentation to improve execution, consistency, and scalability.

CORE COMPETENCIES
Executive Operations • Business Operations • Project Management • Business Process Analysis • Process Improvement • Workflow Optimization • Executive Support • Strategic Planning • Cross-Functional Collaboration • Stakeholder Management • SOP Development • Business Systems • Scrum • Sprint Planning • User Story Development • User Acceptance Testing (UAT) • CRM Administration • Automation • Technical Operations • Team Leadership

PLATFORMS & TECHNOLOGIES
Asana • ClickUp • Notion • Google Workspace • Microsoft 365 • Slack • ---------- • Zoho Cliq • Apollo • LinkedIn Sales Navigator • Smartlead • Zoho Desk • Kajabi • Podia • Canva • Zoho Campaigns • Zapier • QuickBooks • ChatGPT • Claude

TECHNICAL OPERATIONS
Domain Management • DNS Configuration • Email Deliverability • Mailbox Infrastructure Management

JOB EXPERIENCE
• Project Planning and Execution
• Business Process Analyst
• Cold-email technical specialist
• Manage Sprints (Agile)
• Team Leadership and Motivation
• Application analysis and improvement
• Quality analyst
• Customer support
• Bookkeeping
• Admin task/support 
• Executive Assistant/GVA
• Staffing and Dispatch