Bernardo
WFM Associate Manager / Data Analytics
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.86/hour ($1,132.80/month)
Bachelor's degree
Last Active
July 9th, 2026 (5 days ago)
Member Since
September 26th, 2024
Profile Description
I am Bernardo Gojo Jr., a seasoned Workforce Management professional with over 10 years of experience in data analytics, reporting automation, and workforce planning. My career spans roles at Sagility Health, Concentrix, and Hinduja Global Solutions, where I specialized in forecasting, scheduling, intraday coordination, and transforming raw data into actionable insights.
I hold a Bachelor of Science in Computer Science and bring strong technical skills in SQL,
What sets me apart is my ability to combine technical expertise with leadership managing teams, supporting clients, and driving process improvements that deliver measurable results. I am passionate about data-driven decision-making and helping organizations achieve operational excellence.
Top Skills
Office and Administration » Microsoft Excel
Experience: 10+ years
Excel Expert able to create reports from scrath, High in doing formulazation, Dashboard Creation, VBA Macro, Power Query
Customer Support » Customer Service
Experience: 2 - 5 years
Been a customer service support such ad Retention, Tech, Sales, Customer Relation and Collections
Office and Administration » Data analysis
Experience: 5 - 10 years
Strong analysis on data using mini tab tool
Other Skills
Customer Support » Chat Support
Experience: 2 - 5 years
Experience handling Chat Support
Customer Support » Technical Support
Experience: 2 - 5 years
Been a technical support for past experience in Telco and Broadband accounts
Office and Administration » Admin Data Processing
Experience: 5 - 10 years
Able to process data in Excel or Google Sheets
Office and Administration » Data Entry
Experience: 5 - 10 years
Proficient in doing data entries
Professional Services » Management Services » Customer Support Management
Experience: 2 - 5 years
Experience in being a Team Leader and Manager under customer support
Professional Services » Management Services » Software Development Project Manager
Experience: 1 - 2 years
Able to handle multiple projects and managed
Office and Administration » Quality Assurance
Experience: 5 - 10 years
Been also part of QA under BPO companies and Food Companies
Office and Administration » Team Leadership
Experience: 5 - 10 years
Been part of a team leader in a group and have a good managment skills
Customer Support » Back Office Support
Experience: 5 - 10 years
Able to handle back office support
Basic Information
- Age
- 40
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Manila, Metro Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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