Virtual Assistant

I spent nearly 5 years in healthcare accounts with BPO companies such as Hinduja Global Solutions and TaskUs, supporting U.S.-based health insurance providers. I worked as a Provider Services Advisor, assisting with eligibility and benefits verification, professional claims, and pre-authorizations. I'm experienced in processing claims as well as reviewing appeals, medical records, and related correspondence. My experience also includes maintaining strict HIPAA compliance and safeguarding sensitive patient information while delivering accurate and efficient administrative support. With nearly eight years of combined experience in healthcare and customer service, I have developed strong attention to detail, problem-solving abilities, communication skills, and the ability to manage multiple tasks in a fast-paced environment.

I worked as a Customer Service Representative at Alorica for 18 months under a work-from-home setup, supporting an international food delivery campaign. In this role, I provided customer support through multiple channels, including phone calls, live chat, and email, ensuring a positive customer experience while meeting service level expectations. My primary responsibilities included handling customer inquiries, concerns, and complaints related to food orders, delivery issues, order accuracy, food quality, account concerns, and overall service experience. I effectively resolved customer concerns by investigating issues, coordinating with appropriate departments, and providing timely and accurate solutions. I also processed payment-related concerns, including billing inquiries, payment verification, refunds, credits, and order adjustments while maintaining a high level of accuracy and attention to detail. My experience in handling calls, chats, and emails simultaneously has strengthened my ability to work independently, manage workloads efficiently, provide exceptional customer support in a remote work environment and delivering professional service while adhering to company policies and quality standards.

My experience includes maintaining strict HIPAA compliance and safeguarding sensitive patient information while providing accurate and efficient administrative support. To further strengthen my knowledge of healthcare regulations and patient privacy, I completed HIPAA and Confidentiality Awareness training and successfully earned certification. This training enhanced my understanding of healthcare compliance requirements, data security, and the proper handling of Protected Health Information (PHI). Having worked in healthcare-related accounts and as a Medical Virtual Assistant, I fully understand the critical importance of patient privacy, confidentiality, and ethical information management. I consistently follow HIPAA guidelines and established protocols when accessing, documenting, storing, or communicating patient information. I am committed to protecting confidential data, maintaining professionalism, and ensuring compliance with healthcare regulations at all times. My strong attention to detail, integrity, and commitment to compliance allow me to handle sensitive medical records and patient information responsibly while supporting healthcare providers and administrative teams. I take pride in maintaining accuracy, confidentiality, and trust in every task I perform, helping healthcare organizations operate efficiently while upholding the highest standards of patient privacy and data security.

I worked as a Customer Service Representative at Alorica for 18 months under a work-from-home setup, supporting an international food delivery campaign. In this role, I provided customer support through multiple channels, including phone calls, live chat, and email, ensuring a positive customer experience while meeting service level expectations. My primary responsibilities included handling customer inquiries, concerns, and complaints related to food orders, delivery issues, order accuracy, food quality, account concerns, and overall service experience. I effectively resolved customer concerns by investigating issues, coordinating with appropriate departments, and providing timely and accurate solutions. I also processed payment-related concerns, including billing inquiries, payment verification, refunds, credits, and order adjustments while maintaining a high level of accuracy and attention to detail. My experience in handling calls, chats, and emails simultaneously has strengthened my ability to work independently, manage workloads efficiently, provide exceptional customer support in a remote work environment and delivering professional service while adhering to company policies and quality standards.

I spent nearly 5 years in healthcare accounts with BPO companies such as Hinduja Global Solutions and TaskUs, supporting U.S.-based health insurance providers. I worked as a Provider Services Advisor, assisting with eligibility and benefits verification, professional claims, and pre-authorizations. I'm experienced in processing claims as well as reviewing appeals, medical records, and related correspondence. My experience also includes maintaining strict HIPAA compliance and safeguarding sensitive patient information while delivering accurate and efficient administrative support. With nearly eight years of combined experience in healthcare and customer service, I have developed strong attention to detail, problem-solving abilities, communication skills, and the ability to manage multiple tasks in a fast-paced environment.

I worked as a Medical Virtual Assistant Intern with La Perouse, a medical billing VA company based in US, where I specialized in verifying patient’s insurance eligibility and medical benefits coverage using different insurance portals. I also worked as a Medical biller with Doc Assist Me for more than 6 months as a Medical Biller Intern, I am an experienced healthcare professional with a background in medical billing, insurance verification, provider services, and customer support. As a Medical Biller, I have hands-on experience submitting and following up on insurance claims for physicians and healthcare providers to ensure timely reimbursement. I am skilled in verifying patient insurance eligibility and benefits, reviewing medical documentation, and ensuring billing accuracy using CPT, ICD-10, and HCPCS codes. I have successfully investigated and resolved claim denials and rejections by analyzing payer requirements, correcting billing errors, and coordinating with insurance companies regarding claim status, appeals, and payment resolutions. My experience also includes maintaining strict HIPAA compliance and safeguarding sensitive patient information while delivering accurate and efficient administrative support. I am committed to providing high-quality support to healthcare organizations by improving billing processes, reducing claim errors, and helping maximize revenue cycle performance.

I worked as a Customer Service Representative at Alorica for 18 months under a work-from-home setup, supporting an international food delivery campaign. In this role, I provided customer support through multiple channels, including phone calls, live chat, and email, ensuring a positive customer experience while meeting service level expectations. My primary responsibilities included handling customer inquiries, concerns, and complaints related to food orders, delivery issues, order accuracy, food quality, account concerns, and overall service experience. I effectively resolved customer concerns by investigating issues, coordinating with appropriate departments, and providing timely and accurate solutions. I also processed payment-related concerns, including billing inquiries, payment verification, refunds, credits, and order adjustments while maintaining a high level of accuracy and attention to detail. My experience in handling calls, chats, and emails simultaneously has strengthened my ability to work independently, manage workloads efficiently, provide exceptional customer support in a remote work environment and delivering professional service while adhering to company policies and quality standards.