VIRTUAL ASSISTANT/E-COMMERCE ASSISTANT/ SOCIAL MEDIA MANAGER

Customer Service Support Respond to customer inquiries via email, chat, or phone. Handle complaints, returns, and refunds. Provide information about products, orders, shipping, and promotions. Order Management Process and monitor online orders. Coordinate with logistics or warehouse teams for fulfillment and delivery. Update customers on order and shipping status. Product Listing and Maintenance Upload new products, descriptions, and images on e-commerce platforms (e.g., Shopify, Lazada, Shopee, Amazon). Ensure pricing, stock availability, and content accuracy. Optimize listings for SEO and customer engagement. Inventory and Stock Coordination Track stock levels to avoid overselling. Coordinate with procurement or warehouse teams for restocking. Update inventory records across platforms.

Provide general administrative and clerical support. Prepare, organize, and manage office documents, reports, and correspondence. Maintain filing systems (physical and digital). Schedule and coordinate meetings, appointments, and travel arrangements. Manage calendars for executives or managers.

Decision-making is about much more than the final result. Numerous types of skills go into decision-making, including analysis, creativity, collaboration, and leadership skills.

ability to accomplish/complete a task while demonstrating a thorough concern for all the areas involved, no matter how small.

qualities that allow you to adjust to changes in your environment. Being adaptable at work means you can respond quickly to changing ideas, responsibilities,

ability to recognize your emotions, understand what they're telling you, and realize how your emotions affect other people. There are five elements that define Emotional Intelligence: Self-Awareness, Self-Regulation, Motivation, Empathy, and Social Skills.

the ability to search for, locate, extract, organise, evaluate and use or present information that is relevant to a particular topic.