Virtual Assistant/Customer Service/eCommerce/Administrative

Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

Associates degree

Last Active

June 30th, 2026 (14 days ago)

Member Since

November 25th, 2016

Profile Description

I am a highly experienced Virtual Office Manager and Executive Assistant with over 11 years of combined experience ( ---------- ) in customer support, operations management, e-commerce, executive assistance, and team leadership.

I have extensive hands-on experience managing Shopify, Amazon Seller Central, TikTok Shop, ReAmaze, Answerbase, Freshdesk, Easyship, Google Sheets, Trello, Basecamp, and Canva, supporting both startups and established businesses. My background includes end-to-end customer service, order fulfillment, inventory management, reporting, chargeback handling, and executive-level support.

As a Virtual Office Manager ( ---------- ), I handled multi-platform customer inquiries (email, chat, social media), order fulfillment, inventory updates, product listings, SKU management, courier claims, chargeback fraud handling, customer reviews monitoring, invoicing, refunds, replacements, and weekly/monthly reporting directly for the CEO.

Previously, as a Virtual Executive Assistant ( ---------- ), I supported daily business operations by managing customer tickets, processing payments, creating invoices, organizing training materials, compiling reports for development teams, managing user accounts, and maintaining internal databases.

I also bring strong leadership experience as an Operations Supervisor for Telstra Australia, where I handled team performance, coaching, escalations, reporting, onboarding, and KPI monitoring. My earlier roles in technical support, billing, complaints management, credit management, lead ---------- ration, and financial advisory strengthened my ability to handle complex customer concerns with professionalism and efficiency.

I am detail-oriented, reliable, and proactive, with a strong ability to work independently, meet deadlines, and maintain excellent customer satisfaction. I am confident in supporting business owners by keeping operations organized, customers happy, and processes running smoothly.
Core Skills:


Virtual Office & Executive Assistance


E-commerce Support (Shopify, Amazon, TikTok Shop)


Customer Service & Escalation Handling


Order Fulfillment & Inventory Management


Reporting & Data Management (Google Sheets, Excel)


CRM & Helpdesk Tools


Team Coordination & Process Improvement