1. Review Sorting and Public Response Specialist (Airbnb)
- Sorted and categorized guest reviews to determine appropriate action, including escalating to local operations managers or marking as FYI tickets.
- Wrote public responses to guest reviews.
2. Non-Voice Guest Experience Representative (Hospitality Account: VRBO, Airbnb,
- Handled guest inquiries and booking requests via chat and
- Assisted guests with pre-arrival, during-stay, and post-departure.
- Coordinated with local property managers to resolve guest concerns promptly.
3. Voice Customer Service Representative (Telecommunications Account: SM/GM/WFM)
- Managed inbound calls and assisted customers with technical issues and service requests.
Experience: 6 months - 1 year
Experience: 6 months - 1 year
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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