General Virtual Assistant, Customer Service Specialist, Tiktok Shop Expert

I have hands-on experience providing customer support for U.S.-based e-commerce and digital platforms through chat, email, and social media. I handled high-volume inquiries related to order status, returns, refunds, delivery issues, and general product or account questions. I focus on clear communication, fast response times, and first-contact resolution while maintaining a friendly and professional tone. I’m comfortable using templates and SOPs while personalizing responses when needed to ensure a positive customer experience.

Got a degree in secondary education major in English. Knows how to teach the English language on a higher level.

I have experience providing customer support for e-commerce brands using Shopify, where I handled inquiries related to order status, shipping issues, refunds, returns, and product questions. I regularly checked order details, payment status, and fulfillment updates inside Shopify to resolve customer concerns efficiently. I’m familiar with working alongside support platforms and templates while maintaining a consistent brand voice and ensuring a smooth customer experience.

I have experience handling accurate and organized data entry for daily operations, including updating trackers, maintaining spreadsheets, and logging customer or affiliate information. I regularly worked with Google Sheets to input, review, and verify data such as order details, creator outreach records, performance metrics, and task updates. I pay close attention to detail, ensure data accuracy, and follow structured processes to keep records clean, up to date, and easy to reference.

I have experience supporting daily administrative operations by managing tasks such as email handling, scheduling, document preparation, spreadsheet updates, and general coordination. I’m comfortable assisting with ad-hoc tasks, organizing information, following SOPs, and ensuring deadlines are met. I work independently, prioritize tasks effectively, and maintain clear communication to support smooth day-to-day operations for teams and managers.

I have hands-on experience supporting affiliate marketing operations for e-commerce brands through TikTok Shop. My responsibilities included creator outreach, managing affiliate communications, approving and tracking sample requests, monitoring affiliate content, and following up to drive activations. I also tracked affiliate performance metrics such as videos posted and GMV, requested Spark Codes for high-performing content, and ensured affiliate activities aligned with brand guidelines and campaign goals.

I have hands-on experience working with Shopify for basic e-commerce operations, including reviewing orders, monitoring fulfillment status, checking customer details, and assisting with returns and refunds in coordination with support workflows. I’m comfortable navigating the Shopify dashboard, understanding order timelines, and using the platform to support daily store operations and customer service needs.

I have experience providing B2C e-commerce customer support for U.S.-based brands, handling direct customer interactions through chat and email. I assisted customers with order inquiries, shipping concerns, returns, refunds, and general product questions while maintaining a friendly and professional tone. I focus on clear communication, fast response times, and first-contact resolution to ensure a positive customer experience and support brand trust.

I have hands-on experience supporting marketing automation campaigns for a U.S.-based e-commerce brand, where I helped manage and execute customer messaging campaigns using Postscript for SMS marketing. My responsibilities included assisting with campaign setup, monitoring message delivery, segmenting audiences based on customer behavior, and ensuring campaigns aligned with ongoing promotions. I also supported performance tracking and followed established workflows to ensure timely and accurate campaign execution.

I have experience supporting order management for e-commerce brands by monitoring order statuses, verifying order details, and assisting customers with questions related to purchases, shipping, cancellations, and returns. I worked closely with customer support workflows to ensure orders were processed correctly and issues were resolved efficiently, contributing to smooth sales operations and positive customer experiences.