Dave
Customer Service Specialist| Freight Virtual Assistant | Dispatch Support | Trac
Verified
With Timeproof
Overview
Looking for full-time work (10 hours/day)
at $4.16/hour ($1,000.00/month)
High school diploma
Last Active
June 25th, 2026 (2 days ago)
Member Since
August 26th, 2024
Profile Description
I am a dedicated Customer Service and Freight Support professional with over 3 years of experience in high-volume, fast-paced environments. I specialize in delivering accurate, solution-focused support while maintaining strong communication, efficiency, and attention to detail.
In my previous roles with Concentrix and Teleperformance, I handled:
• 30–50 inbound calls daily
• 30–50 outbound calls daily
• 4 concurrent live chats
• 100–150
• Up to 150 total tickets per shift while meeting strict SLA and quality metrics
I provided technical and billing support for a major U.S. telecommunications account, resolving service issues, handling disputes, setting payment arrangements, and promoting company campaigns. This experience strengthened my objection-handling skills, professionalism on calls, and ability to stay calm under pressure.
Alongside my customer service background, I am trained in freight and logistics operations, including:
• LTL/FTL quoting
• Load board research (DAT)
• TMS navigation (AscendTMS)
• Track & Trace
• Carrier communication
• Rate confirmations
• BOL and POD documentation handling
• Basic carrier vetting (MC/DOT, COI checks)
I understand the importance of clear communication between shippers, carriers, and dispatch, and how accuracy in documentation and updates directly impacts service performance.
I am proficient in CRM and operations tools such as Zendesk, Salesforce, Dynamics 365, Google Workspace, and spreadsheet tracking. I am highly organized, process-driven, and comfortable managing high volumes of calls,
Key Strengths:
• Customer Support (Phone,
• Freight Coordination & Shipment Support
• High-Volume Case & Load Management
• CRM & TMS Systems
• Sales, Retention & Objection Handling
• Clear, Professional Communication
• Detail-Oriented & Process-Driven
I am reliable, adaptable, and committed to long-term growth in both customer service and freight operations.
Top Skills
Customer Support
Experience: 2 - 5 years
I have 3 years of experience with Customer Support from 2 big BPO companies, supporting 30-50 Inbound calls per day, 30-50 Outbound Calls per day, 4 Concurrency Chat all throughout the day, and sending 100-150 Emails per day.
Office and Administration » Email Management
Experience: 2 - 5 years
From my BPO experience, I’m skilled at keeping inboxes organized using filters, labels, auto-replies, unsubscribing, and color-coding priorities.
E-Commerce » Logistics Management » Dispatching
Experience: Less than 6 months
Other Skills
Office and Administration » Calendar Management » Scheduling
Experience: 6 months - 1 year
I used this skill during my second year in a BPO job, and I have applied it to my own life to keep things running smoothly. I am confident that I am good at it. I can prevent scheduling conflicts, like double bookings, block unnecessary meetings, and sync your schedule across different platforms. I can help people set up meetings based on your available time and stop last-minute bookings.
E-Commerce » Logistics Management » Freight Forwarding
Experience: Less than 6 months
I offer comprehensive End-to-End Shipment Management with a focus on accuracy and carrier compliance. My core technical skills include Carrier Vetting via FMCSA SAFER Web to ensure safety ratings and insurance validity, as well as high-volume Load Intake and Quoting. I am proficient in TMS Management, where I handle data entry for rate confirmations, monitor real-time freight tracking for pickups and deliveries, and execute proactive check calls to prevent delays. Additionally, I provide specialized Logistics Documentation Support, efficiently securing and organizing Bills of Lading (BOL) and Proof of Delivery (POD) to streamline the billing and accounts receivable process. My approach is centered on reducing operational friction for brokers and shippers through organized, error-free execution and reliable communication.
E-Commerce » Logistics Management » Freight Forwarding
Experience: Less than 6 months
E-Commerce » Logistics Management » Dispatching
Experience: Less than 6 months
Marketing » CRM » Salesforce
Experience: Less than 6 months
I have a general idea of how to use Salesforce to get action items, filter action items, and use it according to how the company uses it, with a little time of exposure.
Marketing » Social Media Management
Experience: Less than 6 months
Don't have much experience in social media, but I am consistently learning through courses and YouTube tutorials.
Basic Information
- Age
- 25
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cagayan de Oro, Misamis Oriental
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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