L2 IT Support

Over 7 years of experience providing tiered technical support, including troubleshooting hardware, software, and network issues across multiple platforms. Proven ability to resolve complex technical problems quickly.

Extensive experience in managing and administering Active Directory (AD) environments, including user account creation, group policy management, and permissions configuration. Proficient in maintaining AD infrastructure, ensuring secure access control, and implementing best practices for user authentication and directory management. Skilled in troubleshooting AD-related issues, managing organizational units, and optimizing directory services for efficient and secure operations.

Proven track record in providing comprehensive technical support and troubleshooting hardware and software issues across multiple platforms. Extensive experience in supporting Windows, macOS, iOS, Android, and Chrome OS environments. Skilled in resolving user problems efficiently and effectively while managing network administration and Microsoft Office Suite applications.

Proficient in using PowerShell for automating tasks, managing systems, and configuring settings across various IT environments. Experienced in writing and executing scripts to streamline administrative tasks, manage user accounts, and automate routine processes, improving efficiency and reducing the potential for human error.

Knowledgeable in configuring and managing firewall systems such as Meraki, SonicWALL, and Sophos, ensuring robust network security.

Experienced in setting up and managing File Transfer Integration (FTI) systems to facilitate secure and efficient data exchanges between different systems and organizations. Proficient in configuring automated file transfers, monitoring transfer activities, and ensuring data integrity throughout the process. Proficient in using Secure File Transfer Protocol (SFTP) for securely transferring files over networks. Experienced in configuring SFTP servers and clients, managing secure connections, and automating file transfers to ensure data privacy and security. Familiar with setting up user authentication and permissions to control access to sensitive data.

Proficient in configuring and managing Virtual Private Networks (VPNs) to ensure secure and encrypted communication over the internet. Experienced in setting up site-to-site and remote access VPNs, troubleshooting connectivity issues, and managing VPN clients across various devices. Skilled in using VPN solutions to protect data integrity and provide secure access to network resources for remote users.

Proficient in managing Azure Active Directory (Azure AD) for identity and access management in cloud environments. Experienced in configuring user accounts, groups, and roles, as well as implementing single sign-on (SSO) and multi-factor authentication (MFA) to enhance security. Familiar with integrating Azure AD with on-premises Active Directory and other cloud services, ensuring seamless access control and identity management across hybrid environments.

Currently developing foundational knowledge in cybersecurity with minimal hands-on experience. Familiar with basic concepts of network security, firewalls, and threat mitigation. Actively studying cybersecurity principles and tools to enhance skills in protecting IT environments from potential threats. Committed to continuous learning and staying updated on best practices and emerging trends in the field.