Sarah

Zendesk Customer Support Specialist | General Virtual Assistant

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.77/hour ($727.26/month)

Bachelors degree

Last Active

June 30th, 2026 (8 days ago)

Member Since

August 8th, 2024

Profile Description

Hi! I'm a dedicated Customer Service Professional with 7 years of experience helping customers through email, chat, and phone support. I enjoy creating positive customer experiences, solving problems, and building strong relationships with clients.

In addition, I also have experience in Social Media Management, including content creation, scheduling posts, basic graphic design, and audience engagement. I'm organized, detail-oriented, and always eager to learn new tools and skills.

Let's work together!

Top Skills

Marketing » Social Media Management

Experience: 1 - 2 years

Customer Support » Email Support

Experience: 5 - 10 years

I have 7 years of experience providing top-notch customer support to clients worldwide via email, using CRM tools to manage interactions efficiently. My responsibilities include: - Responding to general inquiries with clarity and professionalism - Processing orders, tracking shipments, and resolving delivery issues - Handling warranty claims, replacements, returns, and refunds - Managing cancellations and ensuring customer satisfaction throughout the process - Maintaining accurate records and timely follow-ups through CRM platforms I take pride in delivering consistent, empathetic, and solution-oriented service that builds trust and loyalty.