Bernie

Quality Assurance Specialist

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $4.24/hour ($818.18/month)

Associates degree

Last Active

June 29th, 2026 (9 days ago)

Member Since

August 6th, 2024

Profile Description

My years of experience have made me very confident in my customer service skills. I have been in technical support; believe me, this is one of the most challenging customer service jobs. I have also been in chat support for some time and became a POC at the said channel at the same time. Because of the dedication I have to my job, the client d ---------- to promote me as a service recovery specialist. Though it was new to me, I did enjoy it, as this job helped me change from what I used to be as a representative. I have developed more patience and understanding with the customer. I am now a quality analyst, though I am new to the job. I have been training for a while now for this position, as I usually take over from our previous QA when she's not available.

Top Skills

Customer Support » Email Support

Experience: Less than 6 months

Customer Support » Chat Support

Experience: 2 - 5 years

When we were hired, we started as email support, but the account decided to open chat as one of the channels, and I was one of the chosen ones to be a pioneer as a chat support. Just like email, we are helping the customers with their concerns or questions in real time. We help four to six customers at the same time.

Other Skills

Customer Support » Technical Support

Experience: 1 - 2 years

I worked there as a technical support agent for one year. The main focus of the task is helping the customer troubleshoot issues with their television.

Office and Administration » Quality Assurance

Experience: 6 months - 1 year

After being a service recovery specialist for some time, I have now been promoted to a Quality assurance analyst. The task is to review two tickets for each agent every week to ensure that the agent adheres to the company's rules and processes. Provide coaching to the agent every time they receive a score below the company's target score.

Basic Information

Age: 29

Gender: Male

Website: Sign Up with Pro Account to View

Address: Davao, Davao del Sur

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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