Jetro

Shopify Virtual AssistantE-commerce Operations & Customer Support Specialist

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Overview

Looking for full-time work (8 hours/day)

at $2.83/hour ($545.44/month)

Bachelors degree

Last Active

June 25th, 2026 (today)

Member Since

August 5th, 2024

Profile Description

I mainly work with Shopify and eCommerce stores, handling day-to-day operations such as order processing and fulfillment coordination, shipment tracking, product listing and optimization, light theme and store updates, and customer support. I’m very hands-on with store operations and used to keeping everything accurate, updated, and running smoothly behind the scenes.

I also have brief experience as a Social Media VA, mainly handling content scheduling, post publishing, and basic community engagement.

Before eCommerce, I spent 8 years in customer service with companies like JPMorgan Chase and T-Mobile, handling omnichannel support (phone, chat, and email), which strengthened my communication, problem-solving, and customer handling skills.

Top Skills

Marketing » Social Media Management

Experience: 2 - 5 years

Manage social media pages by posting content, engaging with audiences, and maintaining brand presence.

Professional Services » Management Services » E-Commerce Management

Experience: 2 - 5 years

Oversee day-to-day e-commerce operations including order flow, product updates, supplier coordination, and process efficiency.

Customer Support » Customer Service

Experience: Less than 6 months

8+ years of international customer service experience handling inquiries, refunds, disputes, and escalations with a focus on fast resolution and customer satisfaction.

Other Skills

E-Commerce » Product Optimization

Experience: 2 - 5 years

Create and maintain optimized product listings with accurate details, improved structure, and conversion-focused presentation.

E-Commerce » Inventory Management

Experience: Less than 6 months

Monitor and update inventory to ensure accurate stock levels and prevent fulfillment delays.

E-Commerce » Shopify

Experience: 2 - 5 years

Experienced in managing Shopify stores including product listings, optimization, order processing, app integration, basic store maintenance, inventory updates, and basic store operations.

Customer Support » Email Support

Experience: Less than 6 months

Provide professional email support with clear communication and timely resolution of customer concerns.

E-Commerce » Amazon » Dropshipping

Experience: 2 - 5 years

Work with suppliers and platforms like AliExpress and CJ Dropshipping for sourcing, order coordination, and fulfillment tracking.

E-Commerce » Order processing

Experience: 2 - 5 years

Manage end-to-end order fulfillment including tracking, processing, refunds, and issue resolution to ensure smooth customer experience.

Basic Information

Age: 34

Gender: Male

Website: Sign Up with Pro Account to View

Address: Sogod, Southern Leyte

Tests Taken: IQ
Score: 101: DISC
Dominance: 35%
Influence: 37%
Steadiness: 16%
Compliance: 12%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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