9 years experience on handling a team in bpo environment related to back office, RTA and WFA related roles. Also handling two different department teams at the same time in 2 years.
Currently responsible for (but not limited to) managing team and production inquiries (File Traffic,RTA,WFM and Image Processing), as well as production monitoring and analysis.
Managing a site and team to provide accurate,quality work and to motivate individuals to obtain satisfying results.
Assist production for file inquiry, Updating the team regarding on work around.
Experience: 10+ years
Coordinating associates about updates and changes made by the onshore teams regarding to orders made by the customer.
Experience: 10+ years
Monitoring orders and coordinate associates so that it can be done before due date/time.
Experience: 10+ years
Well experienced on creating databases etc. and a little knowledge about macros.
Experience: 10+ years
Well experienced on using google sheets and can create google app scripts.
Experience: 2 - 5 years
Can create data entry apps using sharepoint,power bi and MSlist.
Experience: Less than 6 months
Know a little basic of using airtable.
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