Rachel
Experienced Customer Service & Admin VA | Scheduling, Billing & Client Retention
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.14/hour ($800.00/month)
Bachelors degree
Last Active
July 6th, 2026 (9 days ago)
Member Since
November 2nd, 2016
Profile Description
Results-driven Virtual Assistant with 10+ years of experience in customer service, admin support, billing, and client retention. I help businesses streamline operations, save time, and deliver exceptional client experiences.
Key Skills:
Customer Support: Handle calls &
Admin & Scheduling: Calendar management, appointments, workflow optimization
Billing & Retention: Invoicing, payment follow-ups, CRM management, client loyalty strategies
Tools: Internal CRM, Zendesk,
Achievements:
Managed 50+ client interactions/day with
an average of 90%+ satisfaction
Optimized multi-team workflows, reducing missed appointments
Increased repeat business through retention strategies
Supported multiple clinics with full admin & operational assistance
Work Style:
Proactive, detail-oriented, and results-focused. Full-time commitment with clear communication and structured scheduling.
Top Skills
Customer Support
Experience: 10+ years
Customer Support » Email Support
Experience: 1 - 2 years
Office and Administration » Calendar Management » Scheduling
Experience: 1 - 2 years
Other Skills
Customer Support » Sales Support » Account Retention
Experience: 1 - 2 years
Office and Administration » Email Management
Experience: 1 - 2 years
Basic Information
- Age
- 41
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao, Davao del Sur
- Tests Taken
- IQ
- Score: 110
- DISC
- Dominance: 42
- Influence: 7
- Steadiness: 28
- Compliance: 23
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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