I am a highly experienced Communication Coach, Trainer, Facilitator, and Training Leader with a strong background in supporting global organizations across BPO, customer experience, financial services, healthcare, technology, and telecommunications industries. I have worked with top-tier companies such as HSBC, Optus, Cigna, ADP, Expedia, Google, Wells Fargo, Bank of New York, and RingCentral, helping teams and individuals achieve measurable performance and communication excellence.
Throughout my career, I have progressed from hands-on coaching and facilitation roles to Training Supervisor and Associate Manager positions, where I led end-to-end training operations—from recruitment and onboarding to production endorsement and continuous performance improvement.
I specialize in building high-performing, culture-driven teams by aligning communication skills, product knowledge, and operational standards with business goals. I am known for my ability to simplify complex concepts, develop people quickly, and ensure learners are fully production-ready before endorsement.
Experience: 10+ years
Recruitment Support & Interview Participation Communication & Skills Assessment Onboarding Program Development New Hire Readiness & Compliance Alignment Culture Integration & Employee Engagement
Experience: 10+ years
Business & Professional Communication Coaching Customer Experience & Client Interaction Training Accent Neutralization & Clarity Coaching Soft Skills & Behavioral Training Feedback Delivery & Performance Improvement Executive & Leadership Communication Support
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.