VA E-Commerce Specialist | Logistics | Health Care Specialist | Order Placer | A

I have hands on experience managing website and B2B orders, accurately placing and encoding orders, monitoring inventory, and coordinating with customers and logistics partners to ensure timely fulfillment. I handle order inquiries, resolve discrepancies, and maintain organized, error-free records to support smooth e-commerce operations. Skilled in handling small parcel shipments (UPS, DHL, FedEx) and supports various ad hoc operational tasks.

I have experience accurately placing and processing customer and B2B orders, verifying order details, coordinating with inventory and logistics teams, and resolving order discrepancies to ensure timely and error-free fulfillment.

I have experience managing end-to-end accounts payable processes within the apparel industry, including invoice verification, three-way matching, vendor coordination, and timely payment processing. I handle high-volume invoices, resolve billing discrepancies, maintain accurate financial records, and ensure compliance with company policies while supporting smooth supplier and inventory operations.

I have hands-on experience supporting DirecTV customers by accurately placing service orders, upgrades, and account changes while providing technical troubleshooting for receivers, remotes, signal issues, and connectivity concerns. I ensure correct order details, guide customers step-by-step through technical solutions, and resolve issues efficiently to deliver a smooth and satisfactory customer experience. Also, includes billing and retention accounts.

I have experience scheduling and confirming cleaning appointments, handling inbound and outbound calls, qualifying customer needs, and coordinating schedules with cleaners to ensure efficient service delivery. I maintain accurate booking records, send reminders, and provide courteous customer support to maximize attendance and client satisfaction.

I have experience retrieving, organizing, and verifying medical records while ensuring accuracy, confidentiality, and HIPAA compliance. I coordinate with healthcare providers, follow up on record requests, and maintain detailed documentation to support timely and compliant healthcare operations.

- Coordinated daily logistics operations, including shipment scheduling, load tracking, and delivery updates. - Performed tracking & tracing, resolved delays, and provided real-time status updates to customers and brokers. - Communicated professionally with drivers, carriers, customers, and warehouse teams via phone, email, and chat. - Handled customer inquiries, complaints, and service issues with empathy and efficiency. - Maintained accurate shipment records, rate confirmations, BOLs, and PODs in TMS and CRM systems. - Assisted with invoicing support, documentation follow-ups, and compliance requirements.