Real Estate Operations Coordinator l Virtual Assistant|Project Manager l Custome

I have experience supporting property managers with day-to-day tasks like handling tenant communication, coordinating maintenance requests, managing collections, updating listings, and organizing lease documents. I’ve also used tools like AppFolio and Google Workspace to track payments, manage schedules, and keep everything running smoothly behind the scenes.

Handle incoming customer inquiries and resolve issues promptly and professionally. Provide accurate and detailed information about products, services, and company policies to customers. Assist customers in troubleshooting technical problems and provide appropriate solutions. Maintain a high level of product knowledge to effectively address customer concerns and inquiries. Document customer interactions and maintain accurate records of all customer interactions and transactions.

Entered customer information into the company's database with a high level of accuracy. Checked data for errors, inconsistencies, and missing information, making necessary corrections. Maintained confidentiality and data security by adhering to the client's data protection policies.

Develop and maintain project plans and timelines. Communicate project status, issues, and resolutions. Ensure project documentation is complete, accurate, and organized. Foster a collaborative and positive team environment, promoting effective communication and teamwork.

I’ve used AppFolio to manage tenant records, track rent collections, log maintenance requests, update property listings, and support day-to-day admin tasks. I'm comfortable navigating the platform to help property managers stay organized and keep operations running smoothly.