3 years of experience
Responsibilities:
- Assist customers with product inquiries, troubleshooting, and complaints via live chat, messaging and
- Create and update customer profiles and service records
- Escalate complex issues to higher
-level support or management as needed
- Adhere to company policies and procedures for customer interactions and data confidentiality
Achievements:
Monthly and Quarterly TOP agent in NPS
Consistent in passing required quality, NPS and PMP scores
Experience: 2 - 5 years
- Adhere to company policies and procedures for customer interactions and data confidentiality
Experience: 2 - 5 years
- Assist customers with product inquiries, troubleshooting, and complaints via email, and chat
Experience: 2 - 5 years
- Create and update customer profiles and service records
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