Mary

Customer Service Representative

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

Bachelors degree

Last Active

June 26th, 2026 (yesterday)

Member Since

July 10th, 2024

Profile Description

With over 8 years of customer service experience sp ---------- ing e-Commerce, IT, finance, and hospitality, I've done it all - from sales to tech support to customer care. I've learned how to lead a team and support new hires, while staying positive and resolving conflicts like a pro. When I'm not working, you can find me exploring global cuisine through my food review vlogs, dreaming of tasting my way around the world. Let's chat about how my skills and passion could be a great fit for your team!

Top Skills

Professional Services » Management Services » E-Commerce Management

Experience: 1 - 2 years

Amazon, Shopify, eBay, Lazada/Shopee support; listing editing and optimization

Customer Support » Customer Service

Experience: 5 - 10 years

Email, chat, and phone support; handling inquiries, returns, refunds, and escalations

Office and Administration » Microsoft 365

Experience: 2 - 5 years

Other Skills

E-Commerce » Amazon » Seller Central

Experience: 6 months - 1 year

Customer Support: Email, chat, and phone support; handling inquiries, returns, refunds, and escalations E-commerce Operations: Amazon, Shopify, eBay, Lazada/Shopee support; listing editing and optimization Feedback Management: Monitoring customer feedback and requesting removal of policy-violating reviews Order Management: RMA processing, order tracking, delivery coordination, and issue resolution Data & Admin Tasks: Data entry, spreadsheet management, CRM updates, documentation, and reporting Tools & Systems: Zendesk, Gorgias, Freshdesk, Slack, Notion, Trello, Google Workspace, Excel/Sheets Core Strengths: Attention to detail, accuracy, problem-solving, time management, and adaptability Communication: Strong written and verbal English; professional and customer-focused tone Remote Work Skills: Reliability, independence, fast learning, and efficient task organization

Basic Information

Age: 34

Gender: Female

Website: Sign Up with Pro Account to View

Address: Muntinlupa City, Metro Manila

Tests Taken: IQ
Score: 126: DISC
Dominance: 41
Influence: 9
Steadiness: 39
Compliance: 11: English
B2(Upper Intermediate)