Results-driven Virtual Assistant and Business Process Outsourcing Agent with 4+ years of experience in both voice and non-voice campaigns across insurance, B2B, healthcare, and e-commerce industries. Proven track record in lead qualification, appointment setting, CRM management, and data entry, consistently meeting and exceeding KPIs.
Highly skilled in handling high-volume tasks while maintaining excellent communication, accuracy, and professionalism. Reliable, coachable, and adaptable to thrive in fast-paced environments and deliver value from day one.
CORE SKILLS
* Appointment Setting (Voice & Non-Voice)
* Inbound & Outbound Calling
* Lead Generation & Qualification
* CRM & Data Management
* Google Sheets & Data Entry
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* Basic Copywriting
* Audio and Video Transcription
* Customer Service Excellence
PROFESSIONAL EXPERIENCE
Appointment Setter – Voice Accounts
Auto & Home Insurance (Jan 2020 – Sept 2020)
3D Media (Sept 2020 – Apr 2021)
B2B Lead Generation (May 2021 – July 2021)
Student Loan Campaign (July 2021 – Jan 2022)
Mass Tort (Jan 2022 – Feb 2022)
Farmers Insurance (Feb 2022 – Apr 2022)
Telco Account (Apr 2022 – Nov 2022)
Camp Lejeune (Feb 2024 – Mar 2024)
Medicare / Medicare Advantage (Mar 2024 – Aug 2024)
Key Responsibilities:
* Conducted inbound and outbound calls
* Qualified leads and booked high-quality appointments
* Maintained accurate CRM and call records
* Consistently met daily and monthly performance targets
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* Clear specialization (Appointment Setting / VA)
* Long-term experience in high-conversion campaigns
* Both voice and non-voice skills
* Organized, reliable, KPI-driven
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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