Customer service and Product Manager

I efficiently and accurately processed customer orders daily. Reviewed each purchase order and confirmed the quantity, stock code (SKU), price, ETA, payments, delivery address and shipping instructions.

I confirm and modify orders from customers to manufacturing. Making sure each orders are correct. Assisting customer's account, billing address, shipping address. Coordinates shipments to warehouse to ensure timely delivery.

I managed any order-related concerns such as item cancellation, price adjustment, returns, item or shipping address change, etc. I also communicate professionally to customer's inquiries via phone, chat and email such as tracking orders, changes, POD request, etc.

Can use Adobe Photoshop CS3 to CS6 for visuals, promotions, banners on website and email newsletters.

Proficiently managed administrative responsibility, data entry, reports, updating SPOs and various back-office tasks.

Providing excellent customer service by managing inquiries via chat, email and phone calls.