HIPAA Certified Medical Virtual Assistant | General Virtual Assistant

Provided professional and empathetic customer support by handling inquiries, resolving concerns, and delivering accurate information in a timely manner. Maintained high service standards while coordinating with internal teams to ensure customer satisfaction and efficient issue resolution.

Reviewed, processed, and adjudicated insurance claims with high accuracy and efficiency while ensuring compliance with policy guidelines and payer requirements. Verified member eligibility, analyzed documentation, resolved claim discrepancies, and coordinated with providers and internal teams to ensure timely reimbursement and reduce claim denials.

Maintained strict confidentiality of patient health information by adhering to HIPAA privacy and security standards. Ensured proper handling, documentation, and transmission of protected health information (PHI) while following organizational policies and regulatory requirements.

Performed accurate and efficient data entry of patient, billing, and insurance information into electronic systems while ensuring data integrity, confidentiality, and compliance with organizational standards.

Accurately processed patient and insurance payments, posted payments to accounts, reconciled balances, and identified discrepancies to ensure accurate financial records and timely resolution of billing issues.

Delivered compassionate and patient-centered support by assisting with inquiries, coordinating care-related needs, and ensuring clear communication between patients, providers, and healthcare teams to promote positive patient experiences and quality care.

Processed and submitted medical insurance claims accurately and in a timely manner while ensuring compliance with payer and healthcare regulations. Verified patient eligibility, reviewed billing codes, resolved claim denials, and coordinated with insurance providers to ensure proper reimbursement and maintain clean billing records.

Scheduled, confirmed, and coordinated patient appointments efficiently while verifying information, managing calendars, and ensuring clear communication to support smooth clinic and service operations.