• Virtual Assistant / Project Manager in E-commerce industry with 10 years experience.
• Remote Customer Service Representative with 4+ years experience in supporting one of the top food brands in US.
• Customer Service Representative with 2+ years experience in high-volume call center.
• Possess excellent verbal and written communication skills
• In-depth knowledge of the process and standards of business operation
• Excellent organizational and time management skills
• Ability to interact effectively with colleagues and customers
• Quick problem solver with ability to meet deadlines within limited time period
• Diplomatic, positive attitude and ability to perform tasks under pressure
• Possess excellent negotiations and sales skills
• Excellent with data entry and word processing tools
• Available to work a flexible schedule
• First-hand experience in preparing timely and accurate presentations and reports using sophisticated software.
• Adept at completing assignments such as data entry work and transcription within provided timelines.
• MS Word, Excel and PowerPoint, Internet Research, Google Docs, Freshbooks, Quickbooks, Shopify, ASANA, Zopim, Pipedrive, Trello, Slack, Gorgias, Basic HTML Codes
I worked as a customer service representative for more than 2 years with my previous employer where I support and assist customers with their computer and networking problems. I give them instructions over the phone with multi-tasking job that will lead to customer's satisfaction.
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