I am a dedicated and goal-driven professional with over a decade of experience in the BPO industry. My career began in collections for a US credit card company specializing in B2C, and has since evolved to include diverse responsibilities such as order management, payment processing, invoicing, dispute resolution, and reconciliation for business to business clients.
Throughout my roles, I have effectively communicated with a wide range of stakeholders, including credit managers, sales executives, CFOs, and CEOs—via both phone and
Experience: 5 - 10 years
Working for B2B customers is one of my favorite things in working for the BPO industry. This helped me developed my negotiation skills and business communications as most of the individuals I reach out to are very professional in their transactions.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Working for the largest video sharing platform, one of my task is to monitor any product issues posted by users via social media platforms. Once we gather a certain # of reports we then make sure that this is relayed to the product and engineering tea for troubleshooting and resolution.
Experience: 5 - 10 years
Most the accounts I've handled are geared towards satisfying either a customer or a client. My first hand experience with customer support is when I worked for a telecommunications company in the UK where most of the users who would call are elderlies and sarcasm is ingrained in their culture. This is where I learned to not take anything personally, and to always remember that they are frustrated with the service their getting and not with me.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: Less than 6 months
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