Overview
Looking for full-time work (8 hours/day)
at $2.62/hour ($505.60/month)
Bachelors degree
Last Active
July 1st, 2026 (7 days ago)
Member Since
June 12th, 2024
Profile Description
I have 4 years of technical/repair service experience and have genuine passion for helping people. I understand the importance of providing a positive customer experience both phone and
Top Skills
Customer Support » Phone Support » English Speaking
Experience: 2 - 5 years
I supported customer for 4 years via phone and email. I managed their issues regarding devices and refund related. I also delivered approved request in professional manner as well as difficult messages.
Office and Administration » Time Managment
Experience: 2 - 5 years
As a repair specialist, we handled outbound calls. There is no AHT, less supervision (autopilot), handling client escalations, maintain 100% quality evaluation, managing orders with customer's information as well as request in an excel file, etc. With these, a time management skill is a must. We need to finish the escalation cases together with other tasks mentioned above within shift.
Office and Administration » Quality Assurance
Experience: 2 - 5 years
To maintain quality of our call, we always had to huddle and listen to one of our calls. We made sure that we evaluated the call fairly using the tool given to us.
Coaching » Training and Development
Experience: 2 - 5 years
Aside from customer and technical service for customer, I was given an opportunity to trained newbies to become one of us. I handled supervisory call for them, discussed KB Articles and known issues, as well as tracking their developments with the product.
Other Skills
Marketing » CRM » Microsoft Dynamics 365
Experience: 2 - 5 years
Our tool is associated with Microsoft related products including Dynamics 365. A .user friendly tool.
Office and Administration » Team Leadership
Experience: Less than 6 months
As a Tier 2 specialist, we always given the opportunity to take over trainings when none of the supervisor is available. We make sure that the new team is handled well and their calls as well as email communication are professional all the time.
Basic Information
- Age
- 27
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Mandaue, Cebu
- Tests Taken
- IQ
- Score: 119
- DISC
- Dominance: 25%
- Influence: 27%
- Steadiness: 35%
- Compliance: 13%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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