Shopify Customer Support & Operations Specialist | Gorgias | Order Management |

Overview

Looking for full-time work (8 hours/day)

at $4.87/hour ($944.00/month)

Bachelors degree

Last Active

July 19th, 2026 (4 days ago)

Member Since

June 12th, 2024

Profile Description

Gorgias-Certified Shopify Customer Support | CSAT Hero | Top Seller — 7 years of turning customer problems into brand loyalty.

I help Shopify eCommerce brands deliver outstanding customer support while keeping day-to-day operations organized and efficient. With over 7 years of experience supporting US, UK, and European businesses, I specialize in Shopify Customer Support, Shopify Operations, Order Management, Customer Retention, Chargeback Support, Fulfillment Coordination, and Inventory Monitoring.

I work confidently with Shopify, Gorgias, Commslayer, ReturnZap, Huboo, SmartPrep Center, Google Sheets, Microsoft Excel, ChatGPT, Claude, Gemini, Grammarly, and DeepL. I have managed high-volume support across multiple Shopify brands, handling 80 to 150 customer inquiries daily while maintaining SLA compliance and contributing to process improvements that reduced recurring support issues.

What I can do for your business:
• High-volume email support — 80 to 150 tickets per day
• Shopify order management, returns, refunds, and warranty claims
• Logistics coordination and shipment dispute resolution
• Live chat and SMS support handling 5 simultaneous conversations
• Multilingual customer support using Gemini AI and DeepL Translation
• CRM ticket management and accurate documentation
• After-sales care and customer retention support

Work History Highlights:
• Shopify Customer Support Specialist — Multi-Brand, US-Based eCommerce (Dec 2025 – Jul 2026)
• Delivered multilingual email support for Escher Zürich, a Swiss lifestyle brand, using AI translation tools to serve Swiss German-speaking customers
• Advisor II — Concentrix, US-Based Telco Mediacom (Nov 2021 – Apr 2026)
• Technical Support Representative II — Sitel/Foundever, DirecTV & AT&T (Jan 2019 – Oct 2021)
• Awarded "Exceptional Women of Sitel" (2021) for outstanding performance and consistency

I am available for full-time remote work and can work flexible schedules across US (EST/PST), UK (GMT), and Australian (AEST) business hours. I am looking for a long-term opportunity where I can become a reliable member of your team and contribute beyond customer support by helping improve operations and customer experience.

I take ownership of my work, communicate professionally, learn new systems quickly, and consistently follow established processes while looking for practical ways to improve them. If you're looking for someone dependable who genuinely cares about your customers and your business, I'd be glad to support your team.