Rossini

Team Manager / Email and chat support / Cx Service

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Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

Associates degree

Last Active

June 23rd, 2026 (yesterday)

Member Since

June 10th, 2024

Profile Description

Thirteen years of experience as a highly motivated and results-driven call center team leader looking for a new challenge. a track record of surpassing customer satisfaction goals, building high-performing teams, and increasing operational efficiency.
With prior remote setup experience. answering phone calls, emails, and chats. Additionally, I managed accounts for health care, sales, and customer support.

Top Skills

Customer Support » Email Support

Experience: 1 - 2 years

In addition to managing emails and conversations concurrently, as a team manager for a chat and email account, I was educated to examine my subordinates' emails and chats and instruct them on how to reply appropriately.

Customer Support » Chat Support

Experience: 2 - 5 years

I was a chat agent for 3 years handling 3 concurrencies at a time.

Office and Administration » Communication

Experience: 5 - 10 years

As a Team Leader I make an effort to communicate intelligibly and succinctly both orally and in writing. I am able to mentor, coach, and work well with people at all levels.

Other Skills

Office and Administration » Data Dive

Experience: 5 - 10 years

I gained knowledge on how to use data to spot patterns and make wise decisions for ongoing development.

Office and Administration » Team Leadership

Experience: 5 - 10 years

I received training in inspiring and developing people while managing a team for eight years, creating a happy and effective work atmosphere.

Basic Information

Age: 36

Gender: Female

Website: Sign Up with Pro Account to View

Address: Silang, Cavite

Tests Taken: IQ
Score: 104: DISC
Dominance: 59
Influence: 9
Steadiness: 18
Compliance: 15: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”