Denica
Virtual Assistant / Customer Support Specialist
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.65/hour ($1,280.00/month)
Associates degree
Last Active
June 26th, 2026 (today)
Member Since
June 10th, 2024
Profile Description
I'm a Customer Support Specialist with experience in phone, live chat and
In my current role, I support users and artists of a music streaming platform by resolving account-related issues, guiding them through troubleshooting steps, and ensuring they have a smooth and positive experience with the platform. I’m comfortable working with tools and internal systems, following workflows, and escalating cases when needed.
I am now transitioning into a Virtual Assistant career, where I aim to expand my skills in administrative support,
My strengths include clear communication, customer empathy, problem-solving, and the ability to stay organized even under pressure. I’m looking for remote opportunities where I can contribute effectively while continuing to grow professionally.
Top Skills
Customer Support
Experience: 5 - 10 years
Provided exceptional customer service via phone, email, and live chat interactions, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Customer Support » Email Support
Experience: 5 - 10 years
Provided professional and courteous email support to users, addressing inquiries, resolving issues, and delivering timely and accurate responses. Demonstrated excellent written communication skills, crafting clear and informative email responses that effectively addressed user concerns and questions. Managed email queues efficiently, prioritizing urgent inquiries and maintaining a high level of responsiveness to meet service level agreements.
Customer Support » Chat Support
Experience: 5 - 10 years
Engaged with customers through chat platforms to provide timely and accurate assistance with general inquiries, account management and dispute arbitration. Managed multiple chat sessions simultaneously, prioritizing inquiries and maintaining responsiveness to ensure timely resolution. Employed problem-solving skills to handle disputes and provided customers fair and reasonable solutions.
Other Skills
Basic Information
- Age
- 41
- Gender
- Female
- Website
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- Address
- Tests Taken
- IQ
- Score: 137
- Government ID
- Sign Up with Pro Account to View
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